Política de reembolso

At ZipZero, we offer a 14-day return policy from the date of delivery, in accordance with applicable consumer protection laws.

To be eligible for a return, the following conditions must be met:

• The product must be unused, in perfect condition, and in its original packaging with all contents included.
• Returns will not be accepted for products showing signs of use, damage, or improper handling.
• The customer must provide clear evidence (photos or videos) of the product’s condition before initiating the return process.

Exclusions:

• Returns are not accepted for change of mind once the product has been opened or used.
• Returns based on subjective expectations (e.g., “it’s not what I expected”) will not be accepted.

Return Process:

• The customer must request a return authorization via email before sending any item back.
• If the return is approved, the customer is responsible for return shipping costs.
• Returns sent without prior authorization will not be accepted.

Refunds:

• Once the returned item is received and inspected, a refund will be issued only if all conditions are met.
• Original shipping costs are non-refundable.
• If the return does not meet the required conditions, the item may be shipped back to the customer.